Vehicles
Logbook transfers take days. The seller will not release the car without payment; the buyer will not pay without the logbook.
Solved · Money held until transfer completes.
Escrow built for Kenya
Get paid, or get
your money back.
Buying from someone you have never met? We hold the money while the deal happens. The seller can see it is there. You release it only once you have what you paid for.
No monthly fee. You only pay when a deal completes.
Buyer
Pays in
Money leaves the buyer
Held by ITrust Escrow
Safe, visible to both
Neither side can touch it
Seller
Paid on confirmation
Released when you say so
Funds held until you confirm
Bank transfer & manual payment
Kenyan company, Kenyan law
Every movement recorded
No monthly fees
How it works
Four steps. You always know where the money is.
No deal moves forward until both sides have done their part.
-
1
Agree the terms
One of you creates the deal: what is being sold, for how much, and how long the buyer has to check it. The other accepts.
Money: Still with the buyer -
2
Buyer funds it
The buyer pays in. The seller can see the money has arrived, so they can ship or start work with confidence.
Money: Held by us -
3
Seller delivers
Goods handed over, or work completed. The seller marks it delivered and the inspection window begins.
Money: Still held -
4
Buyer confirms
Happy? Confirm, and the seller is paid immediately. Something wrong? Open a dispute and the funds stay frozen.
Money: Released to the seller
Built for money
Everything a deal needs, and nothing it does not.
Money held, not sent
Funds sit in a held balance neither party can withdraw while a deal is open.
Every movement recorded
Each transfer is written to a permanent ledger with its cause attached.
Disputes with real evidence
Both sides submit; both sides see what the other submitted.
Identity verified
Sellers confirm who they are before they can take money out.
You set the inspection time
Agree up front how long the buyer has to check what arrived.
Try it
Watch where the money sits
Step through a deal. Nothing here is real and no account is needed.
Buyer
—
Held
—
Seller
—
The buyer has the money. Nothing has moved yet.
Where people use it
Deals where going first feels risky
Escrow removes the question of who trusts whom.
Property & rent
Deposits paid for houses that turn out to be already let, or not to exist.
Solved · Release only after viewing and keys.
Freelance work
Clients who vanish on delivery; developers who take a deposit and go quiet.
Solved · Funded before work starts, released on delivery.
Marketplaces
Buying a phone from a stranger on social media, sight unseen.
Solved · Inspect before the seller is paid.
Pricing
One fee, taken once, stated up front.
No monthly charge, no account fee, nothing to pay until a deal completes.
2.5%
of the deal value, per completed escrow — worked through below on KES 100,000
Buyer pays the fee
KES 102,500buyer pays
KES 100,000seller receives
The seller receives the full asking price.
- Fee charged once, on completion
- Nothing to pay if the deal is cancelled before funding
- Funds held until the buyer confirms
Most common
Seller pays the fee
KES 100,000buyer pays
KES 97,500seller receives
The buyer pays the sticker price; our cut comes out of the proceeds.
- Fee charged once, on completion
- Nothing to pay if the deal is cancelled before funding
- Funds held until the buyer confirms
Split equally
KES 101,250buyer pays
KES 98,750seller receives
Half each.
- Fee charged once, on completion
- Nothing to pay if the deal is cancelled before funding
- Funds held until the buyer confirms
If it goes wrong
Disputes, honestly explained
Most deals complete without incident. Here is exactly what happens when one does not.
1
Either side raises it
Buyer or seller opens a dispute from the escrow. The funds freeze immediately — nobody can release or withdraw them.
2
Both submit evidence
Photos, messages, delivery records, receipts. Both parties see what the other submitted; nothing is decided on evidence you cannot see.
3
We decide, and record why
Release to the seller, or refund the buyer. The decision and its reasoning are recorded permanently against the escrow.
What we do not claim
We are not a court and we are not insurance. We hold the money and we decide, on the evidence, who should receive it. We cannot recover funds from a deal made outside ITrust Escrow, and we cannot judge something neither party can evidence. Keep the deal on the platform and keep your records.
Questions
Before you sign up
Is my money actually safe?
Funds sit in a held balance that neither party can withdraw while a deal is open. Every movement is recorded against the escrow, so you can see exactly where your money is and how it got there.
What if the seller never delivers?
You do not confirm, so the money is never released. Open a dispute and the funds stay frozen while it is reviewed. If the seller cannot show they delivered, the money comes back to you.
What if the buyer refuses to confirm?
The buyer has a fixed inspection window agreed when the deal is created. If they neither confirm nor dispute within it, the deal can be settled in the seller's favour. A buyer cannot hold a seller's money indefinitely by staying silent.
How long until I get paid?
Release to your ITrust Escrow balance is immediate once the buyer confirms. Withdrawing to M-Pesa or a bank account is reviewed by our team first, usually within 24 hours.
What does it cost?
2.5% of the deal value, charged once when the escrow completes, plus a flat fee on withdrawals. Nothing to open an account, and nothing on a deal cancelled before funding.
Are you licensed or regulated?
We are a Kenyan company operating under Kenyan law. We are not a licensed deposit-taking institution and we do not hold your money as a bank would — we hold it against a specific deal, for the length of that deal. If your transaction is large enough that this distinction matters, take advice before using any escrow service, including ours.
Stop going first.
Open an account, create a deal, and let the money sit somewhere neither of you can reach until the job is done.